The coronavirus is currently an important issue. We are often asked whether the booked move or cleaning will take place as planned or not. In this article we have collected and answered the most frequently asked questions about moving and the coronavirus.
Will my removal or cleaning take place despite the coronavirus?
Yes – as of 20 June the extraordinary situation under the Epidemics Act has ended, but the emergency directives continue to apply.
Service companies (painters, carpenters, removals, etc.) are still allowed to continue working. As removals and cleaning rarely involve more than five to six people, the distance rules of 1.5m can still be observed.
What if I want to cancel my booking?
At the moment the normal cancellation policy according to our terms and conditions apply. In general, we recommend that you postpone the services and not cancel them. As soon as the situation calms down, the request will be very high and prices will skyrocket accordingly. If you are unsure, please contact our Customer Care Team on 044 505 15 14.
What security measures do the removal and cleaning companies take?
The companies have been instructed by us to follow the generally applicable safety and hygienic standards. Please note that masks do not provide protection against infection and disinfectants are currently available again. But please allow company employees to wash their hands regularly to achieve optimum protection.
What is the correct procedure when moving?
Please be on site on the day of the move for the organization when the move begins and at the end to check the work done. During the move you can stay in your new home to avoid personal contact. It is important that you are available for the company by telephone.
I feel sick – what should I do now?
If you have symptoms, please stay away from moving or cleaning service. If this is not possible, please contact our Customer Care to postpone the booking. Customer Care phone number: 044 505 15 14.
