Jonathan Landau had the privilege of being interviewed as the guest speaker on “Reasonable Product”, a podcast hosted by Salvatore Bocchetti. This podcast is renowned for its thorough discussions on product development, innovation, and industry insights, positioning it as an interesting resource for both product enthusiasts and professionals.
Before joining MOVU as CEO, Jonathan was responsible for the media company’s digital product portfolio at NZZ. During his interview, he shared insights into MOVU’s product offerings, discussing various financial aspects and company goals.
However, this article aims to delve into other significant topics that Jonathan highlighted during his talk, reflecting the essence of our company. These include our Unique Selling Proposition (USP), the customer journey we curate, and the collaborative team dynamics that drive our success and set us apart in the market.
Matching moving companies and clients through MOVU advanced technology
At MOVU, we value our unique ability to connect customers and our partner moving and cleaning companies, crafting tailored solutions that benefit everyone involved. We understand the challenge of finding a reputable moving company and at the same time deciphering customer preferences and needs. By seamlessly operating in both the B2C and B2B arenas, MOVU creates this “magic triangle” where MOVU and our partners work together to satisfy customer expectations. “Our USP in a way is really matching the right companies and people from both sides of the marketplace, right? People who need to move are aware generally that there is such a thing as moving companies, and moving companies know that there are people somewhere out there, in Switzerland in our case, that want to move,” Jonathan underlined during the interview.
Transforming the Journey of Relocation into a Product Experience
Transforming the relocation process into a seamless and enriching product experience is our mission at MOVU. We believe in redefining every aspect of the journey with a customer-centric approach, making it more than just a service. “But thinking of it as an entire product experience and bringing those customer-centric approaches to the whole thing – that’s the product,” Jonathan said during the talk with Bocchetti. One of the unique features of MOVU is our comprehensive customer care service. We not only facilitate connections with the best moving and cleaning companies but also provide dedicated support throughout the entire journey. From the first visit to our platform to the moment our customers settle into their new homes, unpack their belongings, and embrace the next chapter of their lives, we are there every step of the way, ensuring a stress-free relocation and helping them with any possible issue.
A culture that promotes team ideas
In our company, ideas flow freely from all teams and departments, enriching the way we plan to fulfill our goals. By fostering a culture where every idea is valued and explored, we harness the collective creativity of our teams to drive meaningful progress and achieve our objectives. Jonathan said: “Luckily we have a situation where there’s a lot more ideas coming in from all the teams, which is something I’m super happy about, from all the teams to all the different departments and processes, then we actually meaningfully can execute, which allows us to have those kinds of discussions.”
Our collaboration on the podcast “Reasonable Product” was a great opportunity to spotlight MOVU’s journey and values. We’re grateful for the chance to share insights and perspectives, reaffirming our commitment to innovation and customer focus.
